Returns & Refunds Policy

Non-personalized items may be returned within 30 days of delivery, unworn, undamaged and in their original condition.

Personalized pieces are made uniquely for you and cannot be resold, so they are non-returnable except where:

— the engraving differs from the text you submitted at checkout; — the item arrived damaged or faulty; — the wrong item was sent.

In those cases we replace or refund the item in full, including shipping, at no cost to you.

Return requests: within 30 days of delivery. Damaged, faulty or incorrect items: report within 14 days of delivery with photographs. Engraving corrections before production: within 12 hours of ordering.

Contact us with your order number, the item concerned and the reason for return. We will confirm eligibility and send return instructions and the return address. Please do not send items back before receiving instructions.

Photograph the item and email us within 14 days of delivery. We will arrange a replacement or a full refund, whichever you prefer, and cover any return shipping.

If you received an item you did not order, contact us and we will ship the correct piece immediately and arrange free collection or return of the incorrect one.

Once your return arrives we inspect it and confirm the outcome by email. Approved refunds are issued to the original payment method used at checkout. We do not issue refunds to a different card or account.

Refund processing times vary depending on your payment method and your bank or card issuer, and are outside Velaura's control. Once we issue the refund, the funds may take several business days to appear on your statement.

The fastest way to exchange is to return the eligible item for a refund and place a new order for the piece you prefer.

To start a return or refund, contact Velaura through our contact form with your order number, the item concerned and photographs if the piece arrived damaged or incorrect. We confirm eligibility and send you the next steps.