Shipping Policy

Orders are processed on business days (Monday to Friday, excluding public holidays). You will receive an order confirmation by email immediately after purchase and a second email with tracking once your parcel leaves our studio.

Engraved and personalized pieces are made to order. Production usually takes 2–4 business days before dispatch. Non-personalized pieces are dispatched within 1 business day.

We offer standard tracked shipping and express tracked shipping. Standard tracked shipping is free on all orders over €45.

Estimated transit times after dispatch: Europe 3–7 business days, United States and Canada 5–9 business days, rest of the world 7–14 business days. Express options are typically 2–5 business days.

Delivery estimates are indicative and begin after production is complete, not at the time of order.

We ship worldwide. Some destinations may be temporarily unavailable due to carrier restrictions; if your country cannot be served, we will contact you and refund the order in full.

Every order ships with tracking. Tracking information can take up to 48 hours to update after dispatch. If your tracking has not moved for more than 7 business days, contact us through our contact form and we will open an investigation with the carrier.

Peak seasons, weather, customs inspections and carrier disruption can extend delivery times beyond our estimates. We monitor delayed parcels and will keep you informed.

Orders shipped outside our country of dispatch may be subject to import duties, taxes or customs handling fees set by the destination country. These charges are not included in our prices and are the responsibility of the recipient.

Please check your shipping address carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we will re-ship it once the address is corrected; a re-shipping fee may apply.

If tracking shows delivery but the parcel cannot be found, please check with neighbours and your local carrier depot first, then contact us within 14 days. For parcels confirmed lost in transit by the carrier, we will send a replacement or issue a full refund.

Questions about a shipment? Contact us through our contact form with your order number and we will reply within one business day.